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WordPress Maintenance & Support Plans

Complete peace of mind that your WordPress website is being looked after and getting the attention it deserves.
No Long Term Contracts. Cancel Anytime.
General Websites
Ecommerce /Membership Websites

Peace of Mind

£35
 per month
Peace of mind that your website is functional with software & plugin updates.
30 minutes of support time per month
Monthly Wordpress, Theme & Plugin Updates
Monthly Security Scans
Monthly Cloud Backups
Critical Vulnerability Updates
Spam & Revisions Cleanup
Database Optimisations
Standard Support SLA*

Essential Web Care

£95
 per month
Perfect for small changes every month, essential software & security updates.
60 minutes of support time per month
Weekly Wordpress, Theme & Plugin Updates
Weekly Security Scans
Weekly Cloud Backups
Critical Vulnerability Updates
Spam & Revisions Cleanup
Database Optimisations
Premium Support SLA*

Peace of Mind

£75
 per month
Peace of mind that your website is functional with software & plugin updates.
30 minutes of support time per month
Monthly Wordpress, Theme & Plugin Updates
Weekly Security Scans
Weekly Cloud Backups
Critical Vulnerability Updates
Spam & Revisions Cleanup
Database Optimisations
Standard Support SLA*

Essential Web Care

£195
 per month
Peace of mind that your website is functional with software & plugin updates.
120 minutes of support time per month
Weekly Wordpress, Theme & Plugin Updates
Daily Security Scans
Daily Cloud Backups
Critical Vulnerability Updates
Spam & Revisions Cleanup
Database Optimisations
Priority Support SLA*
Standard SLA: Initial response within 48 hours, or 3-5 hours for high priority support.
Premium SLA: Initial response within 24 hours, or up to 2 hours hours for high priority support.

Need A More Bespoke Plan?

Whether you need help with multiple sites or have a complex website which requires more frequent backups and support, get in touch with us today to find out how we can help you by offering a tailored solution to your needs.
We Are Here to Look After Your Website
Keeping your website up to date is critical to its performance and future success. Our WordPress maintenance service save you time and money, as well as offering peace of mind in knowing that your website is being taken care of by professionals.
Contact Us Today

Website Care Plans FAQs

Here are some of the common questions we get asked on a daily basis about our WordPress website care plans
Q. Why do I need a care plan?

A WordPress Care Plan saves you time and money by administering and supporting one of your business’ most valuable assets, keeping your website running smoothly and securely. Updating your website content keeps visitors and search engines happy too.

Learn More about WordPress Updates and Security

Q. Can't I just update WordPress myself?

Of course you can. Once we launch your website you are in control. We often find though that many businesses don’t have the time or expertise to carry it out themselves (much like servicing your car) and prefer to focus more on running their business. There’s also the potential of forgetting or missing critical updates. That’s why we’re offering to help – because we are trained experts who work with WordPress, websites and servers every day.

Q. Do you give any discounts if I want you to manage more than one website?

Yes, we offer discounts for people wanting us to manage multiple websites for them. Please contact us for our latest prices or more information.

Q. What if I need more than the above?

If your needs require more than what’s on offer in the above plans feel free to reach out and let us know. Whether it be additional support hours or discounts for multiple websites, we’d be happy to create a custom solution for you.

Q. What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our WordPress Care Plans is preventative care, so we hope to prevent anything from happening. While we cannot promise your website will not be hacked, we will do everything in our power to prevent it, as well as assist in the restoration and clean-up of the website with one of our backups.

Q. What tasks are included in the dedicated support time?

While we recommend that you reserve your support time in case of required patch update fixes, minor content updates and small design improvements are also valid (such as phone number changes, staff profile additions, etc). Please be aware that requests for new features will likely result in a formal quote as they commonly go over the monthly dedicated time.

Q. Where are my backups stored?

We use Amazon S3 secure cloud storage infrastructure. You can find out more about their security, robustness, scalability and disaster recovery at https://aws.amazon.com/s3/.

Q. What if a WordPress plugin we use is no longer supported?

In the event that your WordPress plugin(s) fall out of active development and are no longer supported we’ll keep an eye on things to make sure that they continue to function properly. Should they cease to function, we’ll suggest a well supported plugin in active development that offers the same or similar features.

Q. Can I cancel anytime?

Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you give us 30 days notice so we can carry out our last thorough update of the website, supply you with a full backup and remove our administrator credentials.

Q. My website was not built by Viron Media, can I still sign up for a WordPress Care Plan?

Although these plans were originally created for sites we built or re-designed, we welcome clients who are looking for a long term relationship with a dedicated webmaster that specialises in WordPress.

For any new client we bring onboard, we start with an initial website valuation to see how it was built and highlight any potential issues. This helps us develop a deep understanding of your site and offer the best support possible.

If you’re interested in having us support your WordPress site, please get in touch to arrange an initial website valuation.

Viron Media
Allia Future Business Centre,
London Road,
Peterborough,
Cambridgeshire,
PE2 8AN
Copyright © Viron Media 2021. All rights reserved.
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